About
Highly accomplished Head of Sales & Marketing with 16+ years of progressive leadership in luxury 4 & 5-star hotels across Qatar and the UAE. Proven track record of exceeding revenue targets, cultivating high-performing teams, and forging lasting client relationships through deep expertise in MICE, Events, Catering, and Corporate Account Management. Strategically drives market share growth and enhances brand visibility to achieve substantial commercial success.
Work
Golden Tulip Doha Hotel 5*
|Head of Sales & Marketing Department | In Charge of Events & Catering
Doha, Qatar, Qatar
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Summary
Led comprehensive sales, marketing, and events strategies to drive revenue growth and enhance brand visibility for a 5-star luxury hotel.
Highlights
Developed and executed comprehensive marketing strategies, significantly boosting revenue growth and enhancing brand visibility.
Led, managed, and mentored Sales, Events, and Catering teams, consistently surpassing departmental targets.
Cultivated and maintained key client relationships with corporate accounts, travel agents, and event organizers, ensuring repeat business and strong partnerships.
Analyzed market trends, competitor activity, and customer insights to proactively identify and capitalize on new business opportunities.
Oversaw end-to-end planning and execution of all hotel events and catering operations, ensuring seamless delivery and client satisfaction.
Golden Tulip Doha Hotel 5*
|Assistant Director of Sales
Doha, Qatar, Qatar
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Summary
Directed sales operations and strategic account management to exceed annual targets and expand market share for a 5-star luxury hotel.
Highlights
Led the sales team to exceed annual targets by 15% through strategic account management and performance optimization.
Implemented innovative CRM strategies, significantly improving client retention and driving repeat business.
Expanded hotel market share by 5% in 2022 through successful new corporate and MICE segment penetration.
Coordinated cross-departmental efforts to ensure seamless delivery of group and event bookings, enhancing client satisfaction.
Prepared comprehensive monthly sales forecasts, performance reports, and actionable plans for senior management.
Golden Tulip Doha Hotel 5*
|Sales Manager | In Charge of Events & Catering
Doha, Qatar, Qatar
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Summary
Managed sales and events initiatives, driving revenue growth and securing high-value contracts through aggressive prospecting and client relationship management.
Highlights
Exceeded annual sales targets by 115% through aggressive prospecting and strategic account development.
Grew key corporate accounts by 80% by delivering tailored proposals and ensuring consistent follow-up.
Awarded 'Sales Manager of the Year' for outstanding commercial performance and revenue contribution.
Negotiated and closed high-value contracts with government, corporate, and MICE clients, securing significant business.
Golden Tulip Doha Hotel 5*
|Assistant Sales Manager
Doha, Qatar, Qatar
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Summary
Supported sales initiatives and managed corporate and travel trade accounts to achieve and exceed sales goals.
Highlights
Exceeded sales goals by 20% in Q1 & Q2 2017 through targeted outreach campaigns.
Managed a diverse portfolio of corporate and travel trade accounts across the Qatar market.
Attended key trade shows and networking events, generating new leads and cultivating strategic partnerships.
Maintained accurate and up-to-date records of sales activities and pipeline within the CRM system.
Warwick Doha Hotel 5*
|Assistant Sales Manager | Responsible for Events & Catering
Doha, Qatar, Qatar
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Summary
Spearheaded pre-launch sales strategies and orchestrated high-impact events to establish a strong corporate client base for a new 5-star hotel.
Highlights
Pioneered pre-launch sales strategies, successfully building a robust corporate client base ahead of the hotel opening.
Orchestrated high-impact sales events, site inspections, and client entertainment programs, driving early engagement.
Collaborated effectively with revenue management to align pricing strategies with market demand, maximizing profitability.
Novotel & Adagio Abu Dhabi Al Bustan Hotel 4*
|Sales Executive
Abu Dhabi, UAE, United Arab Emirates
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Summary
Forged key partnerships and achieved individual sales targets to boost market entry for two new hotel properties.
Highlights
Forged key partnerships with travel agents, corporate accounts, and OTAs to boost market entry and penetration.
Supported the simultaneous launch of both Novotel and Adagio branded properties, ensuring successful market introduction.
Achieved individual sales targets within the first quarter of hotel operations, demonstrating rapid impact.
Sofitel Dubai Jumeirah Beach Hotel 5*
|Reservation Agent
Dubai, UAE, United Arab Emirates
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Summary
Excelled in upselling luxury room packages and managing VIP and group reservations for a 5-star hotel.
Highlights
Recognized as a top performer in upselling luxury room packages and premium add-ons to inbound guests.
Demonstrated expertise in handling complex luxury travel bookings, VIP requests, and large group reservations.
Radisson Blu Yas Island Abu Dhabi Hotel 4*
|Senior Guest Service Agent
Abu Dhabi, UAE, United Arab Emirates
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Summary
Managed VIP client relations, retention programs, and trained junior staff, consistently achieving high guest satisfaction scores.
Highlights
Developed expertise in VIP client relations and retention strategies across a high-volume resort property.
Pioneered a guest loyalty and rewards program that significantly improved repeat visit rates.
Trained and mentored junior front desk agents on service standards and operational systems.
Consistently received top scores in guest satisfaction surveys and internal audits, reflecting exceptional service quality.
Education
Helwan University, Cairo
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Bachelor
Tourism & Hotels Management
Grade: Graduated with Honors - Good
Languages
Arabic
English
Skills
Strategic Sales Planning
Strategic Sales Planning.
MICE & Events Management
MICE & Events Management.
Catering Operations
Catering Operations.
Team Leadership & Mentoring
Team Leadership & Mentoring.
CRM & Account Management
CRM & Account Management.
Market Analysis & Trends
Market Analysis & Trends.
Client Relationship Building
Client Relationship Building.
Revenue Optimisation
Revenue Optimisation.